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Return and Refund Policy
NextGen Docs form ND-1148. Search ND-1148 on docs.ngz.ca to make this document again.
A clear return, exchange and refund policy for your store or website, with the Ontario consumer rules built in.
Start this document FreeHow it works
What you will fill in
- Your business's legal name
- Where do you sell?
- Days customers have to return
- Condition required
- How do you refund?
- Who pays return shipping?
- Contact for questions (name or title, and email)
- Which province's laws apply?
- Date this policy starts
Good to know
- In Ontario there is no legal right to return an in-store purchase just because you changed your mind. Your posted policy is what customers get, so post it at the till and on receipts.
- Online sales: under the Consumer Protection Act, 2002, a customer may cancel if goods are not delivered within 30 days after the promised delivery date, and you must refund within 15 days of their cancellation notice.
- Faulty goods are different: customers keep their legal rights for products that are defective or not as described.
Help in your language
Every question comes with help like this. For example, “Your business's legal name”:
English: Use the exact name on your registration. For example: Malik Tech Solutions Inc. or Harpreet Gill operating as Gill Designs.
اردو: آپ کے کاروبار کا قانونی نام۔
ਪੰਜਾਬੀ: ਤੁਹਾਡੇ ਕਾਰੋਬਾਰ ਦਾ ਕਾਨੂੰਨੀ ਨਾਮ।
हिन्दी: आपके व्यवसाय का क़ानूनी नाम।
Français: Utilisez le nom exact de votre immatriculation. Par exemple : Solutions Tech Malik inc.
Questions people ask
How much does the Return and Refund Policy cost?
It is free to fill in, preview and download.
Can I fill in the Return and Refund Policy in Urdu, Punjabi, Hindi or French?
Yes. The finished document is in English, but every question has plain help in English, Urdu, Punjabi, Hindi and French, and you can speak your answers.
Do I need a lawyer?
Many people use this document on their own. If your situation is complicated, or a lot of money or your home is involved, talk to a lawyer or licensed paralegal. In Ontario, the Law Society Referral Service (findlegalhelp.ca) gives a free 30-minute consultation.
Is my information private?
Only you can see your answers. They are saved on your device, and in your own account if you sign in, so you can finish on another device. NextGen Docs is not a law firm and does not give legal advice.