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Customer Complaint Acknowledgement Letter
NextGen Docs form ND-1234. Search ND-1234 on docs.ngz.ca to make this document again.
A polite letter or email telling a customer you got their complaint, what happens next and when they will hear back.
Start this document FreeHow it works
What you will fill in
- Your business name and address
- Customer's name and address or email
- Date you received the complaint
- What the complaint is about, in a few words
- What you will do next
- Business days until a full reply
- Who the customer can contact
- Date of this letter
Good to know
- Thank the customer and say sorry for the trouble, but do not admit fault or promise a refund until you have looked into it.
- Reply fast. Under Ontario's Consumer Protection Act, 2002, some customers can cancel or get refunds, and a quick, fair answer often stops a complaint to Consumer Protection Ontario.
- Keep a copy of the complaint, your letter and every reply in one file.
Help in your language
Every question comes with help like this. For example, “Your business name and address”:
English: For example: Sandhu Appliances Ltd., 77 Steeles Ave, Brampton.
اردو: آپ کے کاروبار کا نام اور پتہ۔
ਪੰਜਾਬੀ: ਤੁਹਾਡੇ ਕਾਰੋਬਾਰ ਦਾ ਨਾਮ ਅਤੇ ਪਤਾ।
हिन्दी: आपके कारोबार का नाम और पता।
Français: Par exemple : Appareils Sandhu ltée, Brampton.
Questions people ask
How much does the Customer Complaint Acknowledgement Letter cost?
It is free to fill in, preview and download.
Can I fill in the Customer Complaint Acknowledgement Letter in Urdu, Punjabi, Hindi or French?
Yes. The finished document is in English, but every question has plain help in English, Urdu, Punjabi, Hindi and French, and you can speak your answers.
Do I need a lawyer?
Many people use this document on their own. If your situation is complicated, or a lot of money or your home is involved, talk to a lawyer or licensed paralegal. In Ontario, the Law Society Referral Service (findlegalhelp.ca) gives a free 30-minute consultation.
Is my information private?
Only you can see your answers. They are saved on your device, and in your own account if you sign in, so you can finish on another device. NextGen Docs is not a law firm and does not give legal advice.